Purchases via Click Away at the ΙΚΕΑ Thessaloniki store (from 12/04) & all the IKEA Pick Up & Order Points (not valid for IKEA Komotini).
You an order from home and pick up
from the ΙΚΕΑ Thessaloniki store (from 12/04)
& all the IKEA Pick Up & Order Points
(not valid for IKEA Komotini.
Opening hours for Click Away
ΙΚΕΑ Thessaloniki (from 12/04): Monday-Saturday, 10.00-20.00
IKEA Pick Up & Order Points (not valid for IKEA Komotini): Monday-Saturday, 10.00-20.00
Steps to follow for your purchases via Click Away:
1. Place your order at ΙΚΕΑ.gr
2. While in your basket select a store and during check out select the date and time you want to pick up your order.
3. Complete your order by choosing a way of payment (debit, credit card, PayPal or IKEA Gift card).
4. After you have completed your order you will receive a confirmation email.
5. On the due day you will receive a reminder sms. Send an sms to 13032 for your transfer to the store.
For everyone’s safety
One (1) person for the pick-up.
While waiting only 9 people are allowed to queue, while keeping a 2 meter distance.
Maximum stay time at pick up point: Ten (10) minutes.
The service is available only at the ΙΚΕΑ Thessaloniki store (from 12/04) & all the IKEA Pick Up & Order Points (not valid for IKEA Komotini).
The delivery and assembly services are not valid for pick-up orders.
The e-shop exchange policy applies here.
It is not possible to change the delivery method from delivery at home to pick-up from store (Click Away) or vice versa.
The Click Away pickups for the IKEA Airport, IKEA Kifisos, IKEA Thessalia and IKEA Ioannina will be delivered as planned.
Click Away – Frequently Asked Questions
The procedure is exactly the same as the one followed for purchases through our e-shop! The only difference is that when placing your order you choose while in your basket the IKEA Thessaloniki store or any of the IKEA Pick Up and Order Points (not valid for IKEA Komotini) and during check out you choose the date and time you wish to pick up the order.
We do not accept orders via telephone. Should you need any assistance in making your purchases via our e-shop, contact us and we will assist you.
You can place an order for all the products that are available in our e-shop.
Your order is paid off only online and can be made using a Credit or Debit card, PayPal or an IKEA Gift card. When you pick up your order you will also get the receipt of payment.
The date and time you selected.We will notify you via email regarding the date and time of pick up and we will also send you a reminder sms on the due day of pick up.
Send an SMS to 13032 or have with you a properly filled out print form for your commute. Keep the reminder SMS we sent you in your phone. Have your ID or passport with you.
You can pick your order up from the Store or Pick Up and Order Point you selected.
When you get to the store there will be visible signage to lead you to the appropriate location.
We remind you that the pick- up can be done by one person only.
At the IKEA Thessaloniki store (from 12/04) & all the IKEA Pick Up & Order Points (not valid for IKEA Komotini).
For purchases made via Click Away, the e-shop Exchange Policy applies. See here.
For the stores that remain closed, the return or exchange of products purchased via Click Away can only happen through a written request to email@example.com or through contacting us on 801 11 22 722 for landline calls and on 210 35 43 403 for international or mobile phone calls (subject to the pricing policy of your telecommunications provider).
The Delivery service is not available via Click Away.
For the Assembly service please contact our partners. You can find the contact details here.
It is not possible to change the delivery method, from delivery at home to pick-up from a store (Click Away) or vice versa. In the event of the cancellation of an order and the placement of a new order, the availability of products will have to be checked anew.